If you are not satisfied with our products we will offer you a full refund within 30 days from the ship out date. Please note, once you exceed the 30 days we will not offer any refunds. Original shipping fees are non-refundable once tracking information has been generated. How to Return We’re here to help! Just send an email to our customer care team at customercare@innofoods.shop with: Order Confirmation Number A picture of the Lot Code information from your package (this can be found in the back of the packaging)